SN International ("we", "us", "our") is a Nepal-based company supplying floor laminates and related flooring products. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, contact us, or purchase our products. By using our website or services, you agree to the practices described below.
Contents
1. Information We Collect
We collect information that helps us respond to enquiries and fulfil orders. This may include:
Information you provide
- Contact details — your name, phone number, email address and physical/delivery address.
- Enquiry details — the products you are interested in, project area, and any message you send through our contact form or by phone, email or messaging apps.
- Order information — details needed to process and deliver a purchase.
Information collected automatically
- Usage data — pages visited, time spent, and general browsing behaviour on our site.
- Device & technical data — browser type, device type, and approximate location derived from your IP address.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations;
- Process, deliver and support your orders;
- Recommend suitable laminate products for your needs;
- Improve our website, products and customer service;
- Send important updates about your order or our services;
- Comply with applicable legal and regulatory obligations in Nepal.
We will only send you marketing or promotional messages if you have agreed to receive them, and you can opt out at any time.
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do so.
4. How We Share Your Information
We do not sell your personal information. We may share it only in limited circumstances:
- Service providers — delivery partners, payment processors and IT providers who help us operate our business, under confidentiality obligations.
- Legal requirements — where required by law, regulation or a valid request from a public authority in Nepal.
- Business transfers — in connection with a merger, acquisition or sale of assets, with appropriate safeguards.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. When information is no longer needed, we securely delete or anonymise it.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information where appropriate;
- Object to or restrict certain processing;
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or services (for example, social media or messaging platforms). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are intended for a general business audience and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out: